Last updated: 26 October 2026
Every print from The Dutch Fabrication Company is made to order from the model you upload. That is why you cannot return a print just because you changed your mind, but we always fix our own mistakes.
Made to order: no 14-day right of withdrawal
The usual 14-day right of withdrawal for online purchases does not apply to products made to the customer’s specifications (article 6:230p of the Dutch Civil Code). Each print is made from your own 3D model, in the material, colour and settings you choose. You agree to this when you place your order, and we show it again in the cart before you pay.
Cancelling an order
You can cancel an order free of charge until printing has started. Go to My Account > Past orders and choose Cancel order, or email us. You get the full amount back. Once printing has started, the order can no longer be cancelled.
When a print is faulty
A print counts as faulty when we made a mistake:
- it is made in the wrong material or the wrong colour, or
- a measurement is off by more than 0.5 mm from the model you uploaded.
Please report it within 14 days of delivery and send clear photos that show the fault, for example a caliper or ruler next to the part. You do not need to send the print back. We will reprint it free of charge. If a reprint is not possible, or the reprint is faulty too, we refund the price of that part.
Damaged or lost in transit
If your parcel arrives damaged, report it within 48 hours of delivery with photos of the box and the parts. If a parcel is lost, contact us as soon as tracking shows a problem. We reprint or refund and handle the claim with the carrier.
What is not a fault
- Support material. Where a model needs supports, the print is shipped with the supports still attached. Removing them is up to you, and small marks where supports touched the part are normal.
- Normal 3D printing marks, such as visible layer lines, fine strings and a small seam.
- Problems in the model itself, such as walls that are too thin, holes in the mesh or the wrong scale. We print the file as it is uploaded. If something goes wrong because of the model, we may offer a reprint at a discount, but we are not obliged to.
Refunds
Refunds go back to the payment method you used, within 14 days of our approval. For a cancelled order, that is the full amount including shipping. For a faulty part, it is the price of that part.
How to report a problem
Email info@dutch-fabrication.nl with your order number, a short description and your photos. We reply within 2 working days.
This policy does not affect your statutory rights under Dutch and EU consumer law.